Reflex Office Products
Reflex Office Products
Efficient office supply starts here


This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

We do not collect information from visitors to our site.

General Data Protection Regulation (GDPR), Legal Requirement

Reflex Office Products Ltd is committed to delivering a professional service and exceptional customer service. For us to be able to do this, as well as comply with the GDPR, we need to inform you of what data we hold for you, and how it is/isn't used.

We recently migrated to cloud storage, so our corporate document repository is now securely stored in the cloud using Microsoft Sharepoint and is access-controlled.

Your Company Details

We hold information in our back office software as an account record. This information includes:

Company Name

Company Address

Company Purchaser / Sales / Accounts / MD Names

Various supplied Telephone / Fax Numbers

Various supplied Email addresses

We use this information to facilitate trading with your company and general correspondence with your staff on a daily basis. We occasionally send offers and brochures with deals we are currently running.

Reflex Office Products Ltd will never sell this information

Your Customer Details,

Your customers' details required to process an order:

Email Addresses

Home / Work Address

Contact Numbers

Contact Names

When do we collect information?

We collect information from you when you or enter information on contact forms on our site.

How do we use your information?

We may use the information we collect from you to communicate with you via email or telephone.

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We do not use Malware Scanning.

We do not use an SSL certificate

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

How does our site handle Do Not Track signals?

We honour Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via in site notification within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to communicate with you

To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us and we will promptly remove you from ALL correspondence.

Quality Policy

It is the policy of Reflex Office Products to maintain a quality system designed to meet the requirements of ISO9001:2015 (or any other standard in line with Annex SL Structure) in pursuit of its primary objectives, the purpose and the context of the organisation.

It is the policy of Reflex Office Products to:

We are committed to satisfy the requirements of all our customers and interested parties whenever possible, meeting and exceeding their expectations;

Comply with all legal requirements, codes of practice and all other requirements applicable to our activities;

The reduction of hazards, prevention of injury, ill health and pollution;

Provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to be met;

Ensure that all employees are made aware of their individual obligations in respect of this quality policy;

Maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on 'risk'.

This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.

Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.

To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by 'Top Management' to ensure it remains appropriate and suitable to our business. The Quality System is subject to both internal and external annual audits.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Unit 11, Barratt Way Industrial Estate, Tudor Road, Harrow, London, Middlesex HA3 5TJ. UK

Email us using our contact form on this site

Last Edited on 2020-01-21

Privacy & Quality Policy Terms and conditions Sitemap